Customer Care

Overview

Service or Call centre staff with no previous customer care training

Benefits

Service or Call centre staff with no previous customer care training

Objectives

By the end of the course, delegates will be able to:
• To understand the benefits of customer care in the working environment.
• To establish working practices which develop and retain customers

Content

• Company Image and Branding
• Customer Value and Modern marketing methods
• Recognition of both Internal and External customers
• Basic telephone techniques
• Handling Difficult Customers

1 Day
£199 + VAT
Code - 863

Course Calendar

2019
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Customer Care1 DAYS Please Request Date

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