Payment must be received before the start of the course. If the payment method is via a Business Development Fund or Points, payment will be taken from the fund once we have received a completed booking form. Bookings will not be confirmed until payment has been received.
Cancellations, Transfers and Non-attendance
All cancellations and requests to transfer must be made in writing to the training administrator either by e-mail (firstname.lastname@example.org), letter or fax on 01782 401701, and will be acknowledged in writing.
There will be a full refund given for cancellations received 15 or more days before the start of the course. Cancellations received 0-14 days before the start of the course are subject to a cancellation fee of 100% of the course fees.
There is no charge for transferring to an alternative course or course date, provided the request is received 15 or more days before the start of the course. Requests to transfer received 0-14 days before the start of the course will be subject to administration charge of £100 for each request.
Should a delegate fail to attend a course full course fees are payable.
We reserve the right to cancel a course at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss. Programmes are correct at the time of going to print. However, alterations may occasionally be necessary due to circumstances beyond our control.