Appeals Process

At Michelin, we are committed to delivering exceptional service and maintaining the highest standards of customer satisfaction. We understand that concerns may occasionally arise, and we take all feedback seriously. If you are dissatisfied with any aspect of our service, we encourage you to follow our formal appeals process outlined below:

Appeals Procedure

At Michelin, we recognise the importance of training, knowledge, and competence. The Michelin Training and Information Centre in Stoke-on-Trent has long delivered high-quality training courses, many of which are accredited by respected external bodies. Our courses are designed to meet the needs of the UK tyre and vehicle industry and are delivered by experienced and knowledgeable instructors.

However, we understand that concerns may occasionally arise. If you have an issue related to any of the following:

• Course content or delivery

• Instructors conduct or performance

• Assessment results (written or practical)

You are encouraged to follow the steps below:

Step 1: Submit Your Appeal

Please email the Training Department Manager at:

📧 traininginfo@michelin.com

Include the following details in your message:

• Your full name (or the name of the delegate if you're submitting on their behalf)

• The course title

• The date the course was attended

• A clear description of your concern or appeal

Step 2: Investigation

Your concern will be acknowledged and investigated. We aim to provide a response as quickly as practical, ensuring a fair and thorough review.

Step 3: Outcome

You will receive a written response within 28 days detailing the findings and any actions taken or recommendations made.