Negotiation Skills

Overview

Negotiation skills are hugely important as they facilitate conflict resolution, foster cooperation, improve communication, build relationships, and help achieve personal and professional objectives.

Overview

This course is designed to meet the needs of those involved with all types of customer facing activities or managers who need to meet the high demands of their staff or customers.

Objectives

The objectives of the course are:

  • Understand the influences on customer behaviour
  • List the steps of the buyer decision making process
  • Understand why negotiation is the most efficient method of resolving conflict in the context of other methods
  • Understand where persuasion (selling) fits in the negotiation process
  • List the stages of negotiation and have an understanding of why they exist
  • Understand the tactical methods used during negotiation
  • Demonstrate an ability to lead a team in negotiations
  • Handling Difficult Customers
2 Day
POA
Code - 830

Dates Available

April 9, 2024
October 1, 2024

Course Calendar

2024
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Negotiation Skills2 DAYS 9-10 1-2

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